THE DCN Customer Service Award recognises the standard of customer service offered by individual shipping lines or their agents through the eyes of their customers.

The customer service category is unique at the DCN Australian Shipping and Maritime Industry Awards because it judged through an online survey.

To win this award a business must excel in providing the highest level of customer experience via their involvement in communications, problem solving and innovation.

TS Lines took out the Customer Service Award in 2022. TS Lines runs services connecting China and Taiwan with Australia and New Zealand.

Customer Service Award sponsor DP World congratulated TS Lines for its exemplary customer service in the supply chain.

It extended its praise to the winner of the 2023 awards, to be revealed at the awards night on 15 November.

“We proudly back the Customer Service Award at DP World, championing innovative and communicative customer experiences,” it said.

“Our focus is on smoother global trade with top-notch services.

“We are proud sponsors of the Customer Service Award, which recognises excellence in customer experience through innovation, communication, and problem-solving.

“At DP World, we exist to make the world’s trade flow better, and customer service is an integral part of this mission.

“The winner is helping to achieve this goal by exceeding customer needs and improving their experience throughout the supply chain. Congratulations!”