Spotlight on: Customs Broker of the Year Award


Customs brokers are a vital part of the supply chain but, according to many in the sector, their role is often misunderstood.

Each year at the DCN Australian Shipping & Maritime Industry Awards, the Customs Broker of the Year Award aims to recognise the work of customs brokers and those who excel in their jobs.

Freight and logistics provider Mondiale VGL was awarded DCN’s customs broker of the year in 2022.

Mondiale VGL head of customs and compliance Sharni Knox said recognition was a “significant achievement” for the customs team and the wider company.

Mondiale VGL head of customs and compliance Sharni Knox with IFCBAA’s Brad Leonard

“It filled us with immense pride and validated the hard work, dedication, and care we give to our roles each day. This recognition shows our commitment to excellence in the customs industry,” Ms Knox told DCN.

She said the dedicated awards category matters because the role of the customs broker is often underestimated.

“This recognition highlights the importance of customs brokers to industry and value the position brings to international trade.

“Having an award like this to strive for, pushes customs brokers/brokerages towards continuous improvement and the pursuit of excellence.

“The recognition has certainly lifted the team’s morale and motivation to continue doing our best. The acknowledgment that we excel at what we do has also enhanced our reputation which has opened new business opportunities and increased the levels of trust among our existing clients.”

The International Forwarders & Customs Brokers Association of Australia (IFCBAA) is the sponsor of this year’s Customs Broker of the Year Award.

An IFCBAA spokesperson said its members and guests were looking forward to the upcoming awards night.

“IFCBAA are once again honoured to be the sponsor of the Customs Broker Award at the DCN 2023 Australian Shipping & Maritime Industry Awards, with our CEO Scott Carson on the judging panel,” they said.

“Licensed customs brokers form an integral part of the servicing of Australia’s international trade and form a professional bridge between their importer and exporter customers and all relevant government agencies and industry stakeholders.”

How to nominate

The Customs Broker of the Year Award is open to all regulated entities or individuals that hold a current customs broking licence.

This award will be judged on the basis of excellence both in customer service and also in regulatory compliance in the areas of customs, biosecurity and transport security. Judges will be looking entries that clearly demonstrate how the nominee goes beyond the call of duty for their customers and achieves everyday excellence.

Nominations are closing soon for this year’s awards, and all of industry is invited to get involved. You can nominate yourself, a customer or a client for this, or any category. Submissions close on 4 October 2023.

Click here for the full list of awards categories, and here to submit your nomination. 

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